E-mail is not sending from OBeer

Problem

You sent an e-mail from OBeer, but the person that you sent it to has not received the e-mail.

Solution

The e-mails may still be pending to be sent out, or there could have been an error sending the e-mail. You can check this by clicking on the E-Mail icon on the OBeer toolbar.

The Outbox tab will show e-mails that are still pending. The e-mail service is set to run every 10 minutes so e-mails might not be sent immediately.

The Sent Messages tab will show each e-mail with either a Green checkmark or a Red X. The Green checkmark means that the e-mail was successfully sent from OBeer. The Red X means that there was an error and the message will need to be resent.

If a high priority e-mails fails that need to be sent out immediately, you can use the steps on this page to save a PDF of the document to your computer then send it through your regular e-mail client.

Here are the steps you should go through if an e-mail fails to send:

1)    Verify that the e-mail address for the Business Partner is correct. Check for new e-mail addresses and extra characters such as quotation marks or periods

2)    Resend the e-mail to see if it will go through the second time

3)    If it is still failing, test sending an e-mail to yourself

4)    If the e-mail to yourself goes through, verify the BP e-mail address again and try to send one more time

5)    If no e-mails are going out, check with your IT team to verify that your company e-mail is working